ShopGuide Chatbot is an AI-powered sales and customer support assistant specifically developed for e-commerce websites. It helps customers find products, check order status, understand shipping and return processes, and increases conversion rates by guiding users toward purchase decisions.

Product Discovery & Recommendation System

• Search products on behalf of customers
• Provide detailed product information
• Define custom welcome messages for specific product pages
• Add product-specific information fields

Order & Shipping Tracking

• Order lookup via order number and email
• Share shipping, return, and payment details
• Automated order inquiry flow

Smart Forms & Lead Collection

• Automatically open a form when the bot cannot provide an answer
• Display custom forms based on customer intent
• Create and manage potential customer (lead) records

Admin Panel Features

• Admin dashboard homepage with statistics overview
• Chat history listing and detailed conversation view
• System log records
• Lead management system

⚙️ Configuration & Customization

• Custom bot welcome message setup
• Full-screen mobile view support
• Desktop layout configuration
• Appearance settings management
• AI configuration settings
• Store information management
• Translation management (multi-language support)

🚀 Sales-Focused Design

ShopGuide is not just a Q&A bot. It is a conversion-driven e-commerce assistant designed to guide customers toward purchases, increase product page engagement, and enhance the overall shopping experience.